Your device
e.g. Apple iPhone 5
Your suburb
e.g. Annandale, NSW
Unexpected Maintenance
Planned Upgrades and Maintenance
We know a disruption to your service can be a real pain, so we'll be as quick as we can. We will do our best to stick to schedule above, but sometimes things such as bad weather can slow our progress or change the date completely, but either way we'll keep you up to date here. So check back closer to the start date just in case things change.
There's no network maintenance or outages in your area, so things should be fine. If things aren't it might be an issue with your device or SIM. To rule this out, let's quickly try the following.
Things to try
Try the 'switch it off and on again' trick
It's such a simple thing, but switching your device off and on again can solve a lot of problems. It's a great way for your phone to forget what it's doing and start fresh.
Get the latest software
Installing the latest software is a great way to fine-tune your phone. It's like regularly servicing your car to keep it in peak condition. Before updating your software, make sure you back up your phone so you don't lose anything important.
If you need help doing this, head to the Interactive user guides, find your device and search for 'Software update' to get instructions. (Data charges may apply).
Check your SIM card
Knocks and bumps can affect your SIM and can give a poor signal. Turn your device off, remove the SIM and wipe it clean with a soft, dry cloth. If your SIM looks damaged or worn, pop into one of our stores and we'll take it from there.
If you're still having issues after trying these tricks, call us on 1555 from your mobile (or 1300 650 410 from other phones) or visit us in store.